EmberTouch Limited Warranty Policy

Note: If the Product is purchased outside the United States, this Warranty is invalid and not applicable.

1. What is Covered by This Warranty

EmberTouch warrants that the Products are free from defects in materials and workmanship under normal use and in accordance with the Product's user manual during the applicable Warranty Period (defined below).

The Warranty Period begins on the date the original unit is delivered to the customer.

Product Category	Models Included	Warranty Period
Panels Series (Non-Battery)	EmberPRO 650	3 Years
Panels Series (Non-Battery)	EmberPRO 200	3 Years

Only valid for purchases via ember-touch.com, our Amazon store, or authorized resellers. The warranty is non-transferable and applies only to the original purchaser.

Stands, mounts, and accessories are not covered. If a non-lighting product arrives defective or damaged , you must contact our Customer Support team within 48 hours of delivery to report the issue.

2. What EmberTouch Will Do in the Event of a Warranty Claim

EmberTouch’s warranty covers failures in device operation or defects in functionality or components caused by issues in materials, workmanship, or manufacturing, as well as damage incurred during transportation.

During the warranty period, EmberTouch will, at its sole discretion, provide after-sales service by either replacing or repairing any product found to be defective due to improper materials or workmanship under normal use and maintenance.

For items eligible for replacement, you will receive a brand-new replacement unit. If the original model is no longer available, you will receive a new replacement of equal or greater value with similar functionality.

For consumer safety, we do not offer individual replacement parts. To ensure safety, please do not disassemble the product yourself or seek repairs through any third party.

There will be no charge (for the replacement product, parts, or labor) to the consumer for a valid warranty claim.

All replaced defective Products, parts, or components become the property of EmberTouch.

The warranty for a replaced Product will continue for the remainder of the original Warranty Period , or for one (1) month from the date of the replacement , whichever is longer.

3. What is Not Covered by This Warranty

This warranty does not cover defects or damage resulting from:

• Normal wear and tear or aging of the equipment.
• Use of the Product in a manner other than normal and customary use as described in the user manual.
• Disassembly, repair, alteration, or modification by anyone other than EmberTouch or an authorized service provider.
• Misuse, abuse, negligence, intentional misuse, vandalism, or any deliberate actions causing harm to the product.
• Improper testing, operation, maintenance, installation, or any unauthorized modification.
• Spillage of food or liquids, corrosion or other chemical damage, rust, or moisture exposure.
• Battery life decline due to normal aging.
• Use in environments exceeding the recommended temperature and humidity limits.
• Using incorrect voltage or power source, or non-standard accessories.
• Scratches, cosmetic damage, or damage to external surfaces caused by normal use.
• Use of the Product outside the conditions permitted in the user manual.
• Theft or loss of the Product.
• Damage caused by failure to follow the Product's care and maintenance instructions.

Additionally, the warranty is void if: Products that have been resold or transferred as second-hand items are no longer eligible for warranty coverage.

You cannot provide proof of purchase (e.g., order confirmation, invoice) from EmberTouch or an authorized reseller.

Force majeure events: This warranty does not cover damage caused by events beyond our reasonable control, including but not limited to natural disasters (such as floods, fires, earthquakes), war, terrorism, or other acts of God.

This warranty applies only to the hardware of the Product as originally supplied. It does not cover any software, firmware, or third-party accessories.

4. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

Email us before returning anything: [email protected]

Provide the following:

• Your name & contact info
• Purchase platform & order number
• Proof of purchase
• Model name
• Detailed description of the issue
• Photo/video evidence (required)

Our support team will conduct a thorough and professional assessment and will contact you promptly once the results are available.

5. Limitation of Liability

Except for the express warranties stated above, EmberTouch makes no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, EmberTouch shall not be liable for any indirect, incidental, or consequential damages (such as loss of profits or data) arising from the use or inability to use the Product.

In any event, EmberTouch's total liability under this warranty shall be limited to the amount you paid for the Product or the current replacement value , whichever is greater.

6. General Provisions

This Warranty Policy may be updated by EmberTouch from time to time. The version in effect at the time of your purchase applies to you.

For all warranty inquiries, questions, or to initiate a claim, please contact our Customer Support team.

Contact: [email protected]