Terms and Conditions of Sale

Release Date: 30 August 2025

Welcome to EmberTouch (http://www.ember-touch.com). These Terms and Conditions of Sale ("Terms") govern all purchases made through our website. Access to and use of this website, including any purchase of products or services offered by EmberTouch, is subject to these Terms and all other applicable policies, including our Privacy Policy.

By using this website or placing an order, you acknowledge and agree to be bound by these Terms. If you do not accept these Terms in full, you are not authorized to use this website or make any purchases.

These Terms apply to all users of the website, including, without limitation, customers, vendors, merchants, and contributors of content.

1. Applicability

These Terms apply to all sales and deliveries of products offered through ember-touch.com by EmberTouch (“we”, “us”, “our”) to customers in the United States.

2. Eligibility to Purchase

  • Be at least 18 years old;
  • Reside in the continental United States;
  • Have legal capacity to enter a binding agreement;
  • Provide a valid shipping and billing address.

3. Order Process and Contract Formation

  • You may place an order by adding products to your cart and proceeding to checkout.
  • You will be asked to provide accurate billing and shipping information and select a payment method.
  • After placing your order, you will receive an email confirming receipt. This confirmation does not constitute acceptance of your order.
  • A binding contract is formed only when we send you a shipping confirmation email indicating acceptance of your order.
  • We reserve the right to cancel orders, including but not limited to: suspected fraud, product unavailability, or pricing errors.

4. Prices and Payment

  • We reserve the right to correct any pricing errors. In such cases, you will be contacted before the order is fulfilled.
  • We accept major credit/debit cards and any other payment methods displayed at checkout.
  • Full payment is due at the time of order unless otherwise indicated.

5. Shipping and Delivery

  • Orders are limited to shipping within the continental United States only. If your shipping address is outside the continental United States, such as Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories, please contact us separately for confirmation.
  • Your order and contract will be processed and performed when we have received your payment. We are not obliged to ship any products before we have received the full payment for the product.
  • If it is not possible for EmberTouch to ship the products within the delivery period mentioned in the EmberTouch Online Store or order confirmation, or in the event that a Product is out of stock and could not be delivered within the agreed time, we will inform you thereof and allow you to terminate the contract, in which case any payment made to EmberTouch will be reimbursed.
  • Delivery times vary by location and availability. Estimated shipping dates are not guaranteed.
  • Please also see our Shipping Policy for more details.

6. Returns and Right to Cancel

  • You have the right to return unused products within 30 days of delivery for a full refund, excluding original shipping costs.
  • Products must be returned in original, unused condition with all original packaging.
  • Request returns via [email protected] with order number.
  • You are responsible for return shipping costs unless the product was defective or incorrect.
  • Refunds will be issued using the original payment method within 14 business days of receiving the returned product.
  • Note Regarding App and Digital Services:
    Once you have downloaded our companion App and activated any of its core features (including but not limited to personalized settings, therapy plans, or device syncing), you acknowledge that the App services are considered delivered and may no longer be eligible for cancellation or refund, in accordance with applicable U.S. consumer protection laws.
  • Please also see our Return and Refund Policy for more details.

7. Limited Warranty

  • EmberTouch offers a up to 3-year limited warranty on its LED Red Light panels products against manufacturing defects.
  • The warranty does not cover misuse, accidental damage, modifications, or wear and tear.
  • Warranty claims: contact [email protected] with issue description, proof of purchase, and photos/videos.
  • Please also see our Warranty Policy for more details.

8. Limitation of Liability

To the fullest extent permitted by law, EmberTouch shall not be liable for:

  • Any indirect, incidental, special, or consequential damages;
  • Loss of data, revenue, profits, goodwill, or anticipated savings;
  • Any aggregate liability exceeding the amount you actually paid for the product(s) or service(s) in question;
  • Damages resulting from third-party actions, shipping delays, supply chain disruptions, government restrictions, internet failures, malware attacks, or other unforeseen events.
  • Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above disclaimers may not apply to you.

9. Digital Content and App Services

  • EmberTouch may offer companion mobile applications ("Apps") or digital content to enhance the use of its physical products. Use of such Apps is governed by our separate Terms of Use and Privacy Policy, available within the App.
  • By downloading or accessing our App, you agree to the license terms and restrictions therein. All rights not expressly granted to you are reserved by EmberTouch.
  • You may be required to create an account or provide personal data to access certain digital features. By doing so, you agree to our collection and use of your data as described in our Privacy Policy.
  • Digital content is deemed “delivered” upon access, download, or activation. By requesting access to the App or digital services, you consent to immediate performance and acknowledge that your right to cancel such digital services may expire upon delivery.
  • EmberTouch makes reasonable efforts to maintain service availability but does not guarantee uninterrupted or error-free operation of the App or its connectivity with EmberTouch devices.
  • Contact support at [email protected] for technical issues.

10. Force Majeure

EmberTouch shall not be held liable for any delay or failure in performance due to Force Majeure events, including but not limited to natural disasters, acts of war, terrorism, government action, labor disputes, pandemics, or other events beyond its reasonable control.

11. Contact Us

Questions about orders, returns, or Terms? Contact EmberTouch Customer Support:

Email: [email protected]
Website: https://www.ember-touch.com