EmberTouch Privacy Policy

Effective Date: 30 August 2025
Last Updated: 30 August 2025

EmberTouch (“Company,” “we,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website http://www.ember-touch.com (“Website”) or use our mobile application (“App”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using the Website or App, you agree to this Privacy Policy. If you do not agree, please do not use our services.

Section 1 – What Do We Do With Your Information?

When you make a purchase through our store, we collect personal information necessary to complete the transaction, such as your name, shipping address, email address, and phone number.

When you browse our Website, we automatically receive your device’s Internet Protocol (IP) address to help us understand your browser and operating system.

Email Marketing (if applicable): With your consent, we may send you emails about our products, special offers, and updates. You may opt out at any time as described in this policy.

We may also use trusted third-party partners' services to identify visitors who have previously opted in to receive marketing from our trusted partners. If a visitor is recognized through this method, we may send personalized marketing emails based on their interactions with our Website. All such emails include a clear unsubscribe option and comply with applicable privacy laws.

Section 2 – Consent

By providing personal information for transactions (e.g., purchases, shipping, returns), you consent to our collection and use of that information for those specific purposes.

For secondary uses, such as marketing, we will obtain your explicit consent or provide an opportunity to opt out.

If you change your mind, you may withdraw your consent at any time by contacting us at [email protected].

We also rely on trusted third-party partners who provide user data where prior consent has been given (e.g., through partner opt-in networks). For example, if you’ve agreed to receive marketing from similar brands via a partner, you may receive communications from us based on your browsing behavior. You may withdraw this consent at any time by clicking “unsubscribe” in any such email or contacting us directly.

Section 3 – Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, enforce agreements, resolve disputes, and comply with legal obligations—up to a maximum of 1 month after the purpose is fulfilled.

After this period, personal data is deleted. Aggregated or anonymized data may be retained for analytics but will not identify you personally.

Section 4 – Information Collected Through Automatic Data Technologies

As you navigate our Website, we may use automated technologies to collect:

• Details of your visits (traffic data, logs, location data, resources accessed).
• Information about your device, including IP address, operating system, and browser type.
• Data about your online activities over time and across third-party sites (behavioral tracking).

This information helps us:

• Estimate audience size and usage patterns.
• Customize your experience based on preferences.
• Improve site performance and recognize returning users.

Technologies used include:

• Cookies
• Flash Cookies
• Web Beacons

We may associate this automatically collected data with personal information you provide.

Section 5 – Disclosure of Your Information

We may share your information with:

• Affiliates and service providers (e.g., hosting, payment processing, customer support).
• Third parties when required by law or to protect our rights, safety, or prevent fraud.

All service providers are contractually obligated to protect your data and may only use it for the purposes we specify. We do not sell your personal information to unaffiliated third parties for promotional purposes.

Section 6 – Data Hosting and Security

Our Website is built on WordPress and hosted on secure servers located in the United States. All personal data is stored on our dedicated VPS, protected by firewalls and industry-standard security protocols.

We follow best practices to safeguard your information from unauthorized access, loss, or misuse.

Section 7 – Payment Processing

If you make a purchase, your payment information is processed through third-party gateways (e.g., PayPal). These services are PCI-DSS compliant and encrypt your financial data. We do not store your full credit card details on our systems.

Once you leave our site or are redirected to a third-party website, this Privacy Policy no longer applies.

Section 8 – Third-Party Use of Cookies and Tracking Technologies

Some content and ads on our site are served by third parties (e.g., Google Ads, ad networks). These parties may use cookies or other tools to collect data about your browsing activity across sites for interest-based advertising.

We do not control these technologies. For questions about ads, please contact the provider directly.

To opt out of marketing, contact us at [email protected].

Section 9 – Cookies and Tracking Technologies

We use cookies for:

• Essential functions
• Analytics
• Marketing

Non-essential cookies require your consent. You can manage preferences via our consent banner or your browser settings.

Section 10 – Choices About Your Information

• Opt out of marketing emails via “Unsubscribe” links.
• Disable cookies via browser settings.
• Limit data sharing — we do not share personal data with unaffiliated third parties for their marketing.

Section 11 – Security

We use SSL encryption (AES-256) for sensitive data and follow PCI-DSS standards for payment security. All data is stored behind firewalls on secure servers.

Section 12 – Age of Consent

By using this site, you confirm you are at least the age of majority in your jurisdiction, or that you have parental consent for minors to use the site.

Section 13 – Privacy of Children

We do not knowingly collect personal information from children under 18. If you believe a child has provided data, contact us to request deletion.

Section 14 – Advertisements

We may allow third-party companies to help deliver tailored ads and collect usage data. These partners may place cookies to track behavior.

Section 15 – Social Media Features

Our site may include social media buttons (e.g., Facebook, X). These features may collect your IP address and set cookies. Your interactions are governed by the respective platforms’ privacy policies.

Section 16 – Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here.

Section 17 – Acceptance of This Policy

By using our Website or App, you acknowledge that you have read and agree to this Privacy Policy.

Section 18 – EmberTouch App Privacy Policy

For users of the EmberTouch mobile application, a dedicated and comprehensive privacy policy is available directly within the app.

You may also request to delete your account by sending an email from your account-associated email address to [email protected].

Section 19 – Questions and Contact Information

For any privacy-related requests—access, correction, deletion, or complaints—please contact us:

Email: [email protected]